Shipping

Shipping

ORDER - DELIVERY - MISSION

We are open Monday - Friday 9.30 - 20.30 and Saturdays 9.30 - 14.30

Checkout:

As soon as you submit your order, you get the following message (example): ORDER COMPLETED. Please check your e-mail. We have sent a confirmation e-mail with the details of your order.

Dates and times:

Delivery days are Monday to Friday from 9.30 am to 15.30 pm.  The  goods are sent on our own trucks in Athens and up to 20 km around it for FREE.

For deliveries outside Athens, the transportation is completed with agencies of our choice , unless the purchaser wishes some of his choice, which must specify when ordering. Transportation costs outside Athens, depends on the volume, weight of the product and the transport distance. Minimum transport is 5 (five) euro.

* For orders in Athens there is the opportunity to deliver even on Saturday (if requested in comments)

Reception of products:

Place your order until 15:00 Monday to Friday and KARATZOGLOU will send your order the next working day if the product is available for areas of Attica.

- Within 2-3 working days to the rest of Greece (the capitals of prefectures), islands where the products ordered are available. These deadlines do not apply during periods of extreme weather or strikes, and in any event of major force , which could affect transfer times.

- If you desire a shipping company of your choice with which KARATZOGLOU does not work then transport costs have to be paid by the customer.

Late order:

Your order may be delayed for the following reasons:

The product has been delayed to be sent from our supplier: To be able to offer you very competitive prices we order our products from a vast range of suppliers either domestic or international. But there are cases where an order  may be 'stuck' at the office or in the carriage, with the result that we have in store when counting. In such a case, we will contact you to ask if you want to deliver your order without this product or to suggest an alternative. This item would send it to you immediately upon receipt in our warehouse.

The product you ordered has been discontinued and is not available: Among the products exhibited at our online shop are rare cases where the supplier suddenly and unexpectedly announces that removes them. In this case one of our staff will contact you to give you all the alternatives.

In times of extreme weather or strikes, and in any event of major force, which could affect the transport and delivery of your order.

If it is impossible to telephone and / or e-mail (e-mail) communication with you (if a problem occurs on your order, or in connection with the product or in relation to the payment  because of eg the data you entered is not properly updated.